Shockingly bad software

Tried installing the Microsoft Office 10.1.4 updater this evening. The installer crashed halfway through. After that, Entourage would crash on startup. Then I tried to run a backup using Retrospect 5.1, which has the most confusing, unintuitive, poorly designed user interface I have ever seen. After finally finding my backup files which had been restored to a random directory and putting them where they were supposed to go, everything was fine. But my god people, it is 2003 already! Can we get it together and make software that doesn’t suck already?